Team project | 14 Weeks
This project was about creating a patient education material for the patients going through gynecology brachytherapy.
The project involved understanding context and perspectives to designing a solution. We created a visual communication design solution to help healthcare providers explain gynecology brachytherapy to their patients using a graphic narrative. Specifically, this project explores the radiation treatment of cervical and endometrial cancers.
In spring 2019, I worked with a group of 8 students led by Tomoko Ichikawa. This project was partnered with University of Chicago oncology department.
My role in the project was focused on the T&O (Tandem and Ovoids) discussion guide. It included understanding the current education materials to researching with the medical staff and the patients to then develop the discussion guide. I was also part of the team responsible for illustrations across all three discussion guides.
Improve patient experience through a discussion guide. Enabling doctors to effectively set expectations while empowering patients to seek the care they deserve.
Activity: Uncovering the landscape
We attended presentations at UCM by Dr. Callendar, and Dr. Hasan to build on the knowledge gained from literature review, and to begin our understanding of the treatment process.
ATTENDING EXPERT PRESENTATIONS
We reviewed papers on:
Use of graphic narratives in healthcare.
Visual communication in patient education.
Patient education materials on gynecological brachytherapy.
We partook in an immersive site visit at UCM by walking through a typical user’s journey through treatment at different departments with various teams and machines. We observed sights, sounds, and surroundings.
Outcome: Uncovering the landscape
Activity: Going from facts to interpretations
1 social worker
1 clinic coordinator
1 ACR coordinator
We understood the perspectives of multiple stakeholders, we conducted 17 interviews including:
Medical Staff (Patient-Facing)
2 radiation therapists
1 simulation therapist
1 medical assistant
We transcribed each interview. Further notes and observations were taken. We began to find interesting overlaps, contradictions and miscommunications between the interviewee experiences.
MedicalStaff (Non Patient-Facing)
We used design methods including the Quad A framework to extract insights from our transcriptions, and mapped them to patient and staff activities, attitudes, ambitions, anxieties.
Outcome: Uncovering the landscape
PREPARE PATIENTS TO AVOID UNPLEASANT SURPRISES
Dispel common misunderstandings
Prepare patients to expect changes
PROMPT PATIENTS TO SEEK CARE
Reduce barriers to communication
Raise awareness of available resources
HELP ALLEVIATE ANXIETY THROUGH CREATING AWARENESS
Preface variability of experience, especially pain
Address particular moments of anxiety
Activity: Matching content to physicality
MAKING IT TANGIBLE
We decided how to represent different insights effectively in:
We used insights to design a narrative and flow of information.
We created higher fidelity illustrations.
We broke down content in logical chunks and explored laying it on different form factors. We were looking for the following:
Intuitive to move through
Logical sections appear together
We went through a few rounds of feedback to understand and refine:
Experience of using the guide
Logical sections living together physically
Feedback was sought from Dr. Hasan, Dr. Dan, Ritu, and also a network of doctors not from UChicago
Finding balance between doctor and patient perspective
Unifying section titles for a variable process
INFORMATION ARCHITECTURE LEVEL
Designing layout within same amount of space across different complexity levels
Balancing need for specificity with generalizable usage
Optimizing for production across clinics
Configuring folds to user flow and information flow
OUR SOLUTION: 3 DIFFERENT GUIDES
Cylinder (4.6 reading grade level)
Tandem and Ovoid (6.2 reading grade level)
Interstitial (7.0 reading grade level)
ANATOMY OF THE GUIDE
All three versions are tabloid size (11x17) which then are folded in half (11x8.5)
Explain brachtherapy in detail in context of the patient
This is additional space for the doctor to provide context that is specific to the patient via a sketchpad.
This section has been planned to help the doctor to facilitate a discussion with the patient about what Brachytherapy is and how their journey may go.
Overview of Brachytherapy
Area for sketchnotes
Callout to available resources
Specific tips for patients so they understand what resources are available to them. Calling them out as available options so that they know they have they have options for assistance.
Divided into logical chunks:
Planning for treatment
Gives temporal and experiential understanding of process
Depicts people patients might expect to see
Patients can track their progress
Can customize info based on a patient’s specific needs
Customised institution info